Behind the scenes: An ongoing series of glimpses into everyday life at The Clavadel

Profile of Pegah Keyhan, Matron

In the latest of our peeks ‘behind the scenes’, we hear from our matron Pegah Keyhan about how she came to decide on a life in healthcare and why specialising in orthopaedics was the right choice for her.

Pegah, thank-you for agreeing to answer a few questions. Perhaps we can start by finding out a little about what persuaded you to take up nursing in the first place…

You are now an established healthcare professional, but did you ever consider any other career path?

Yes, I did. Initially, nursing wasn’t something that I’d actively considered. I briefly tried my hand at accountancy, beauty therapy, and the hospitality industry, but I soon realised that none of these roles were exactly right for me. There was always a nagging feeling that something better was out there just waiting to be discovered. I did learn a great deal during that initial period, though; for instance: how to stay organised, how to make connections with people, and, importantly, how to manage pressure — all of which has stood me in good stead.

That’s really interesting… so, what finally persuaded you to dedicate your life to the caring professions?

Having experienced several different careers and found myself largely indifferent to them all, it was obviously time for a rethink. I had always considered myself to have an inherently caring nature, so I decided to give nursing a try and have never looked back. Nothing I had done before had given me such a strong sense of purpose, and it was then I realised I had finally found what I had been searching for. Helping people when they are at their most vulnerable and contributing to their recovery is incredibly rewarding — It’s what drives me.

Well, we’re very glad you made that discovery, but what is it about surgical and orthopaedic nursing that specifically appeals to you?

I love how complex and hands-on orthopaedic nursing can be. Every patient is different, and you’re constantly learning. There’s something really special about helping someone go from being unable to walk after surgery to leaving the unit on their own two feet. Being a part of that journey never fails to be satisfying and continues to inspire me.

You’ve spent time working in both emergency and orthopaedic departments — how would you describe the challenges and rewards of those environments?

A&E can be an intense and fast-moving environment. You soon learn how to think quickly and stay calm in a multitude of stressful situations, which is obviously extremely valuable. Orthopaedics is quite different as it is an unfolding process that is more concerned with continuity of care and really getting to know your patients. Both situations bring their own rewards, but I’ve always enjoyed the deeper connections you can build in orthopaedics as you witness the gradual progress patients make over time.

You have an exemplary record of service within both the public and private sectors. How does your time in the NHS compare with your experience of providing private nursing?

The NHS gave me a solid foundation; it taught me resilience and how to juggle a lot of competing priorities, while still delivering good care. Working in the private sector at The Clavadel has allowed me to focus more directly on the patient experience. We have more time to personalise care, which is ideal. The expectations are different, but my personal standards haven’t changed as everyone — no matter what the situation — deserves the very best from those entrusted with their care.

The Clavadel is now firmly established as a leading provider of private nursing and rehabilitative care in the UK, but what do you consider makes this facility, and the quality of provision it offers, so unique?

It’s the people. The entire staff are personally invested in ensuring the very best care for our patients, which makes a huge difference. We have amazing facilities at our disposal, but it’s the team spirit and shared focus on delivering excellence that really stands out. It’s a safe and welcoming place in which to get well that our guests experience from the very first moment they set foot through the door.

How have your leadership roles — first as Deputy Matron and now as Matron — shaped your professional growth?

Joining as Deputy Matron gave me the chance to really get to know the team and understand how the facility operates on a daily basis. I had time to learn everyone’s strengths and gain insight into the areas where I could offer the most support, which helped me build strong working relationships from the outset. On becoming Matron, I was already familiar with my colleagues, which has definitely helped me develop my skills. It’s no longer just about clinical care; it’s also about supporting people, being depended upon to make difficult decisions, and keeping the bigger picture in mind. As a result, I’ve learned so much about leadership. Every day is an opportunity to grow and improve.

You have already made a big impression on everyone here with your kind, efficient, and dedicated approach to your duties, but how do you hope to ‘make your mark’ during your time with us?

That’s really lovely to hear. For me, it’s about creating a space where everyone feels valued, respected, and cared for — both patients and staff alike. The Clavadel were kind enough to fund my Batchelor of Science (BSc) degree in Nursing, so if I can bring my experience to bear by contributing to the supportive culture that exists here, then I’ll feel like I’ve made a real difference.

Just one last question… At the end of the working day, how do you go about relaxing and taking ‘care’ of yourself?

Relax! What’s that? I’m a mum to two beautiful girls, which is a full-time job in itself. But, honestly, spending time with my family and friends is what re-energises me. I love going on long walks, enjoying nature, and just taking a moment to breathe in the air and unwind. Hosting is also a big part of who I am; I love cooking, gathering people together, and having a good time — probably a hangover from my time in hospitality. And if I get a rare moment to myself, you’ll probably find me singing and dancing, or simply celebrating just being alive. Life is busy, but I always try to remind myself that it’s important to make time to enjoy it at every opportunity you get.

Thank-you, Pegah. I imagine that busy life is calling, but we appreciate you spending some of your precious time to share your experiences with us.