Exemplary care

We pride ourselves on taking a holistic, yet non-intrusive, approach to the welfare of our guests. Consequently, our high staff-to-patient ratio ensures the highest standards of nursing, whilst respecting your privacy and personal space at all times.

Nursing Services

Immediately following surgery, you may find it difficult to assess just how much nursing support you will need in the ensuing days.

At The Clavadel, our experienced team of nurses and care assistants are on duty day and night to ensure you receive the appropriate level of post-operative care to meet your needs, supported with visits by a GP.

On arrival, a comprehensive nursing assessment is undertaken from which a detailed care plan can be established, and at which time all medication is thoroughly checked and secured in your room for easy access.

Our nursing staff can take responsibility for:

  • Management of all of your medication, including effective pain relief, in addition to ensuring you have sufficient medication for your return home; nursing staff can also support you in managing your medication independently, should you wish.

  • Wound management, staple or stitch removal, and replacement of dressings; nursing staff will also monitor your skin’s integrity throughout your care.

  • Daily observations, including any necessary blood and urine sample analysis.

  • Direct liaison with your consultant surgeon where there are concerns regarding your progress.

  • Advance planning surrounding your check-out so you may return home safely and confidently, including district nursing referrals should the need for ongoing care be indicated.

  • Our sensitive and skilled nursing care team will help you with any aspects of personal care you may require. Each day a nurse or a carer will be assigned to look after you and assist in getting you to your physiotherapy and hydrotherapy appointments unhurried.

Our nurses and carers can also offer assistance with:

  • showering, washing and getting dressed.

  • the application of compression stockings, where needed.

  • making your bed, tidying your room, and ensuring your clothes are laundered.

  • the supply of ice packs or ice treatment, if required.

  • the provision of refreshments for you and your guests at all times.

  • the scheduling of chiropody, manicure, hairdressing or massage appointments.

  • information regarding the wellness talks that are held twice weekly.

Pegah Keyhan – Matron

Having realised that her true calling was to pursue a future in healthcare, Pegah Keyhan graduated from Northumbria University in 2009.

Embarking on her journey in the caring professions, Pegah quickly gained valuable experience serving in an Accident and Emergency department before relocating South to accept a position in Trauma and Orthopaedics where she would discover a passion for surgical and orthopaedic nursing, eventually becoming a Ward Manager.

It was during those formative years in the NHS - encountering challenging situations and complex clinical needs - that she developed her broad knowledge base and established a commitment to high standards and CQC compliance that has forged the strong foundations of her approach to care.

Pegah joined The Clavadel in 2022 and was promoted from Deputy Matron to Matron in 2024, during which time she further developed her leadership skills and clinical expertise: “I firmly believe that every patient deserves to receive five-star treatment, regardless of their circumstances,” she says. “When someone is vulnerable, they should feel confident in the knowledge they will be safe and well cared for.” 

We couldn’t agree more, which is why we are delighted to have her as a vital part of the Clavadel team.

Wellbeing

Your well-being is of paramount importance to us at The Clavadel. In addition to the provision of nursing services, we can also arrange weekly chiropody, manicure and hairdressing treatments, all of which are included in your accommodation charge. And should you wish to book any additional beauty treatments, these can also be arranged.

In addition throughout the month, we offer wellbeing talks covering the following topics: Breathwork, mindfulness & meditation; Nutrition and Physiotherapist return to home top tips and Q & A.

  • A. Binns

    "From Day 1, just 6 days after my hip surgery, the nursing, physio, caring and catering teams completely blew me away. I know I’m not alone in this, having spent many meals in the dining room and hearing everyone else’s experiences.

    I don’t expect I can find sufficient adjectives and could wax lyrical all day but needless to say, so many public and private supposed “medical care” institutions could learn a lot from your ethos. I’m aware it’s a business, and that we pay for our stay here but it goes beyond that. The way you must train (and by all accounts retain) happy & team-spirited staff speaks volumes and that then supports a quick, kind and effective recovery of all guests whatever their situation may be."

  • Simone Finn

    "I have stayed at the Clavadel after both of my hip replacements. The treatments are truly excellent but the kindness of the staff, the amazing care, and a holistic approach that make it a truly unique and special place to recover after an operation.

    I am so fortunate to have been able to benefit from their expertise and left each time feeling positive and confident. It’s difficult to overstate the importance of a good recovery and the Clavadel plays such an important role to ensure that this happens."

  • Delores

    "The nursing team are exemplary.  Even though I was independent, they visited daily, answered call balls with the rest of the team, and even had a chance to stop and chat.  There is a lovely team ethos/spirit, all staff work to a very high standard and always behave in a professional manner.  Thank you all."